SHIPPING & RETURNS
We offer UK delivery with Royal Mail, DPD and DHL our warehouse in Gatwick, UK.
We aim to get your order processed and dispatched within one business day.
Orders placed before 1pm will be processed the same day.
For any mistakes made, you can self-cancel your order within 30 minutes of placing your order.
UK DELIVERY DETAILS
Standard Delivery: FREE on orders over £30 (£3 under £30), 3 - 5 working days
Express Delivery: From £4, 1 - 2 working days
UK - CHANNEL ISLANDS
Standard Delivery: FREE on orders over £30 (£3 under £30), 3 - 5 working days
Express Delivery: From £4, 2 - 3 working days
*Prices are as displayed - VAT is not charged to Channel Islands customers
AU DELIVERY DETAILS
AUSTRALIA
Standard Delivery: 3 - 6 working days, FREE on orders over $50 ($5 for orders under $5)
Express Delivery: 1 -3 working days, $10
NEW ZEALAND
Standard delivery: 5 - 8 working days - FREE on orders over $100
($10 for orders under $100)
Express Delivery: 2-4 working days, $2
PACIFIC ISLANDS
Standard delivery: 5 - 9 working days - from $20
US DELIVERY DETAILS
UNITED STATES
Standard Delivery: 3 - 5 working days
FREE on orders over $35
$8 for orders under $35
Express shipping: 2 - 3 working days, from $10
** Includes Alaska, Hawaii & APO/FPO/DPO military mail
UNITED STATES - OTHER TERRITORIES
Includes Puerto Rico, Guam, Virgin Islands
Standard shipping: 4 - 9 working days, from $25
INTERNATIONAL SHIPPING
Expedited Delivery from $15 (rates based on location)
PLEASE NOTE: Personalized items will increase your delivery time by up to 5 working days and your full order will dispatched together (even non-personalized items).
CA DELIVERY DETAILS
Standard Delivery: 3 - 7 working days
FREE on orders over $45
($8 for orders under $45)
Express Delivery: 2 - 3 working days, from $20
EU DELIVERY DETAILS
Standard Delivery: 2 - 8 working days (DPD)
Expedited delivery: 2 - 4 working days (Fedex)
Free shipping offers available!
Please see below for European shipping zones and worldwide shipping details.
Tax & Import Duties - Dock & Bay will cover all import charges in the price of international shipping. If the carrier charges you, please contact us and provide any evidence of payment and we will support you.
Expedited Rates will be based on the weight of your order with the best available shipping rates with Fedex. Please note that international shipping costs have increased significantly during Covid.
European Shipping
Standard Shipping (DPD - £14)
Valid for the following countries:
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden
WORLDWIDE SHIPPING
For free shipping offers in Europe please visit our international website
Or visit on your local site if you're in USA, UK, Canada, Australia & New Zealand.
Expedited Shipping (DHL) - from £18
All other countries not listed above, including countries considered in Europe. Rates may vary based on the weight of your order or location
Tax & Duties
Brexit has made shipping to Europe a real pain, and Covid has made international shipping worse :)
To make things easy for you - Dock & Bay will cover all import taxes and fees. We want to make that delivery as seamless as possible.
If the carrier charges you for import, please contact us with evidence of any charges paid and we will support you.
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.
To request a refund, please fill out our returns form and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.
